Special measures coronavirus

What you need to know about your medical consultation

  • You have an appointment planned? We will contact you at the latest 24h in advance to discuss whether it should take place or not
  • Urgent and necessary medical consultations, medical imaging, treatments and interventions will of course take place (chemotherapy, dialysis,…)
  • Pediatric medical consultations without appointments are maintained (but only if they are urgent and after you received a confirmation by phone (02/221.99.73))
Two new numbers are available to reach us:
  • Contact Center: 02/225.92.21
  • Main phone number: 02/225.91.11

If your doctor schedules a medical teleconsultation (consultation using videochat), you can read our TEAMS tele-consultation guide or view our tutorial.


Extra precautionary measure for hospitalised patients

As a precaution, all patients (excluding pregnant women in their first and second trimesters and children under 15 y/o) have to go through a chest CT-scan upon arrival at the Clinic. This will allow us to ensure that they do not carry the Covid-19 virus.



Patients suffering from breathing difficulties who wish to go to the emergency room can still do so by going directly to ‘Rue des Cendres’ number 7.
All other emergencies will be taken care of in our emergency room at ‘Rue du Marais’.


You do not feel well and have coronavirus symptoms?

Call your general practitioner and ask for recommendations.

If your doctor asked you to go to our coronavirus emergencies at Rue des Cendres, we would like to remind you a few important points:

  • You will receive a mask to carry while waiting for your turn.
  • The doctor will decide whether you will require a hospitalisation or not. Currently only hospitalised patients will be tested. We follow the guidelines of the government in that matter.
  • If you did not get tested, we recommend you to go home, to follow the hand hygiene rules and to behave as a patient who is tested positive (and therefore isolate yourself).
  • If your symptoms are getting worse, we expect you to come back to the emergency room at 'Rue des Cendres'.

You don't have a GP and you live in Brussels? You can call 1710 to get a medical advice regarding your health condition in regards to the coronavirus pandemic.

10 easy questions to answer to determine whether you need to contact a doctor or not. Use our Online tool to help you.


Measures for visitors

  • No visits allowed (included the morgue).
  • Excepted for:
    • Medical consultations: patients with mobility issues: max 1 companion allowed
    • Medical consultations: underage patients: max 1 supervisor allowed
    • Pediatric and neonatologie units, and maternity: max 1 adult per patient per day
    • Relatives (max 2) of patients in critical conditions or end-of-life
  • How pick-up a patient who was hospitalised and got discharged?
    Maximum 1 companion is allowed to come to the unit and pick-up the patient.

    Delivery and pick-up of packages for hospitalised patients
    What to do when visits are not allowed? How to manage the laundry of a patient if visits are not allowed? Can I come and give a cellphone, a gift or something else? We have put a delivery/pick-up service in place so that you can keep in touch no matter what.

    Site Botanique:  
    Delivery between 10.00 and 18.00 at the main entrance
    Delivery in the services: between 12.00 and 13.00 and between 16.00 and 17.00
    Packages brought in before 15.00 will be delivered on the same day

    Site Méridien:
    Delivery between 10.00 and 18.00 at the main entrance
    Delivery in the services: between 15.00 and 16.00
    Packages brought in before 15.00 will be delivered on the same day

    Site Leopold I:
    Delivery between 14.00 and 16.30 at the reception desk
    There is a separated room for the laundry with one cart to pick-up dirty clothes and another one to drop clean clothes.

    Packages will only be accepted if they are sealed and clearly identified (name of the patient and service).
    ​​​​​​​The reception team reserves the right to refuse some packages and Clinic Saint-Jean does not take responsibility in case of loss of packages.


Protect yourself - follow the measures carefully !

We advise you to take the following measures as additional protection against the contamination of coronavirus or other infectious diseases like the flue. Those measures are effective to limit the spread of viruses in your surrounding and/or around patients.

  • Avoid touching your eyes, nose and mouth with hands which were not washed
  • Wash your hands regularly and thoroughly with water and soap
  • Cough and sneezing? Adapt your hygiene
    • Cough/sneeze preferably in a paper tissue and throw it away right after
    • Cough/sneeze in your arm, not in your hands, if you do not have a paper tissue
    • Always wash your hands after you cough or sneeze. Use water and soap if your hands are dirty
    • Keep a security distance of 1m5 with others
    • Wear a mask if you can not keep your distance with others
  • Always use paper tissues that you throw right after use in a dustbin which can be closed
  • Follow hygiene advice for patients who have symptoms of coronavirus and who need to remain isolated at home


You want to help Clinic Saint-Jean? We thank you for that! Here is what you can do…


Hold on in these doubtful days: our CEO's blog

"We are facing challenging times: people, care, our team. As CEO of Clinic Saint-Jean in Brussels, but most of all as a human being, I share my story with you. Because my story is our story. To hold on tight in those doubtful days and to appreciate all those who care. I, with all my heart, invite you to read me, day after day." (Hadewig De Corte)

To the blog: http://hadewig.be/


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